1. Who we are
We are the photography and videography studio behind Shiv Shakti Visuals. We operate as a creative service business and act as the controller of the personal data described in this policy when it is collected for bookings, client communications, event production, portfolio showcases, and business operations.
2. Information we collect
2.1 Information you provide directly
- Name, phone number, email address, and address.
- Event type, date, venue, package preferences, and special requests.
- Messages, enquiries, feedback, review content, and communication history.
- Billing and payment information necessary for invoice generation and booking confirmation.
2.2 Event media and client deliverables
- Original photographs, videos, audio recordings, edited footage, and final deliverables created during the service.
- Client gallery access, album previews, and approval notes.
- Metadata such as timestamps, location information, and event details associated with captured media.
2.3 Information collected automatically
- IP address, browser type, device information, operating system, and approximate location.
- Pages visited, time spent, click patterns, and referral source for analytical or security purposes.
- Cookies, local storage, and similar technologies used to remember preferences and improve website performance.
3. How we use your information
- To respond to enquiries, discuss packages, and confirm bookings.
- To plan and coordinate photography or videography sessions.
- To edit, store, deliver, and archive the final media created for your event.
- To process payments, issue invoices, and maintain financial records.
- To communicate with you about changes, reminders, proof reviews, or delivery timelines.
- To protect our website, prevent fraud, and maintain business security.
- To improve our services, user experience, and creative offerings.
4. Portfolio, media usage, and privacy choices
We understand that your event images and films may contain highly personal moments. We respect your privacy and give you meaningful control over how your media is used.
- We may feature selected photographs or short clips in our portfolio, magazine submissions, website gallery, or social media only where you have agreed to this, or where the policy is clearly communicated and accepted during booking.
- You can choose to opt out of publication at booking time or request removal of a specific image or video from our owned channels when feasible.
- We will not sell, rent, or trade your private event footage or personal data to third-party brokers.
- We may still retain internal copies for editing, legal, quality-control, or archive purposes where permitted by law and the booking arrangement.
5. Who we share information with
We only share personal information with trusted service providers or partners who are necessary to deliver the service and operate the business. This can include:
- Payment gateways and financial processors.
- Cloud storage, editing, and file delivery providers.
- Marketing or email communication tools when you have opted in.
- Professional vendors involved in print, album production, curation, or shipping.
- Legal, tax, or regulatory authorities where required by law.
We do not sell personal data for advertising or marketing purposes.
6. Cookies and website analytics
Optional first-party analytics are used only after you choose “Allow analytics”. The site then stores a random browser identifier for up to 12 months and stores only a keyed hash of that identifier in our visitor analytics database. Analytics records may include page paths, referral and campaign parameters, browser user-agent information, and visit times; we do not store IP addresses in these analytics records or use this identifier to identify you by name.
Analytics are not recorded when your browser sends Do Not Track or Global Privacy Control signals. You can reject analytics, clear the browser identifier in your browser settings, or change your choice here. Rejecting analytics removes the analytics records associated with the current browser identifier.
7. Data retention and security
We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records. For example, booking and billing records may be retained for statutory compliance, while media files are kept for service delivery and archive purposes when appropriate.
We use reasonable administrative, technical, and organisational safeguards to help protect your data, including controlled access, secure file storage, secure communication, and confidentiality obligations for our team members and vendors.
8. Your rights
Depending on the applicable law in your jurisdiction, you may have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct, update, or complete inaccurate information.
- Request deletion of personal data in certain circumstances.
- Withdraw consent for optional processing, such as marketing communications.
- Object to or restrict certain processing activities.
To exercise any of these rights, please contact us using the details below. We may ask for identifying information to verify your request and respond within the time required by applicable law.
9. Children's privacy
Our services are intended for adults and are not designed for children without appropriate consent and supervision. We do not knowingly collect personal data from minors for marketing purposes. If a parent or guardian wishes to restrict the use of a child’s likeness in event media, please inform us in writing at the time of booking.
10. Third-party links and external platforms
Our website may contain links to third-party websites, social media channels, or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before entering personal information.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect new services, legal requirements, or operational changes. Any material update will be posted on this page with a revised effective date, and we may notify you directly where appropriate.
12. Contact us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us using the contact details below.